Highly Trained Restoration Specialists

Our staff at SERVPRO of Southwest Waukesha County is highly trained in property damage restoration and cleaning and we follow specific standards or guidelines.  Our staff is trained from the day they are hired and have ongoing training throughout their time with SERVPRO. We are also required BY LAW to strictly follow all asbestos abatement State regulations. 

March of 2020 will be our 10-year anniversary of being in operation, and as a company we reflect on how much we have changed and grown over the years in both experience and in business size.  As of today, we are still learning and evolving.  As a company we have seen many different things during our existence, and we do have a strong foundation on how to handle the daily challenges that we face.  It has taken us years to gain that knowledge and expertise, and with that growth comes responsibility and credibility to our customers and our employees.  At SERVPRO we follow proper protocol because we feel if we don’t this could be unsafe practice for our customers or employees. As company we feel we have an obligation to our customers to educate them on best practices and safety standards in the restoration industry.

Our training program includes the following:

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Southwest Waukesha County and Jefferson County/Oconomowoc offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)